Privacy Policy

Cynergy is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

We may collect the following types of personal information:

Identity Information: Name, username, title, date of birth
Contact Information: Email address, telephone number, postal address
Technical Information: IP address, browser type, device information, operating system
Usage Information: How you use our website and services, pages visited, time spent
Marketing Information: Your preferences for receiving marketing communications
Transaction Information: Details of services you have purchased or enquired about

Primary Purposes

Service Delivery: To provide and maintain our services
Communication: To respond to enquiries and provide customer support
Account Management: To create and manage your account
Transaction Processing: To process payments and deliver services

Secondary Purposes

Marketing: To send promotional materials where you have consented or where permitted by law
Analytics: To improve our services and website functionality
Legal Compliance: To comply with legal obligations
Security: To protect against fraud and security threats

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external sites or services. We encourage you to review their privacy policies before providing any personal information.

Cookies and Tracking Technologies

What Are Cookies

Cookies are small data files placed on your device when you visit our website. We use cookies for:

Essential: Necessary for website functionality
Performance: To analyse website usage
Functional: To remember your preferences
Marketing: To deliver relevant advertisements

Your Cookie Choices

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. For more information about cookies and how to manage them, visit www.aboutcookies.org.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and
Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

We retain personal information for as long as necessary to:

Fulfil the purposes for which it was collected
Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer needed, we take reasonable steps to securely destroy or permanently de-identify it.

Your Rights

Under Australian law and the GDPR, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data (subject to legal requirements).
Restrict or object to processing in certain circumstances.
Withdraw consent where processing is based on consent.
Data portability (GDPR) – request a copy of your personal data in a structured, machine-readable format.

To exercise these rights, please contact us (see section 10 below).

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Notifiable Data Breaches

In accordance with Australian privacy law, if we become aware of a data breach that is likely to result in serious harm to affected individuals, we will:

Notify the Office of the Australian Information Commissioner within 72 hours
Notify affected individuals as soon as practicable
Take steps to remediate the breach

Policy Updates

This Policy may change from time to time and is available on our website.

For questions about this Privacy Policy or to exercise your privacy rights:

Email: hello@cynergyapp.com.au

If you believe we have breached your privacy or you are not satisfied with our response to your privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Australian Privacy Principles Compliance

This policy is designed to comply with all 13 Australian Privacy Principles:

Open and transparent management of personal information
Anonymity and pseudonymity options where practicable
Collection of solicited personal information only when necessary
Dealing with unsolicited personal information appropriately
Notification of the collection of personal information
Use or disclosure of personal information for stated purposes
Direct marketing in accordance with your preferences
Cross-border disclosure with appropriate safeguards
Government related identifiers handled appropriately
Quality of personal information maintained
Security of personal information ensured
Access to personal information provided upon request
Correction of personal information when necessary