Privacy Policy

Last Updated: June 10th, 2026

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Introduction:

Cynergy ("we", "our", "us") is committed to protecting your privacy and handling your personal information in a transparent and responsible manner.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use the Cynergy mobile application, website and related services ("Services").

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Services, you agree to the collection and use of your information as described in this Privacy Policy.

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What Information we Collect:

We may collect the following types of information:

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Personal Information

• Name

• Email address

• Account login details

• Phone number (if provided)

• Information submitted through forms, surveys or feedback
   

Child Information

Where our Services are used by or on behalf of children, we may collect limited information necessary to provide the Services. Children should only use the app under the supervision of an important grown-up, parent, guardian or authorised caregiver.

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Usage Information

We may automatically collect information such as:

• Device type

• Operating system

• IP address

• App usage data

• Pages or features accessed

• Date and time of access
   

Cookies and Analytics

Our website and app may use cookies and analytics tools to understand how users interact with our Services and improve user experience.

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How We Use Your Information

We use personal information to:

• Provide and maintain our Services

• Create and manage user accounts

• Deliver wellbeing resources and activities

• Improve app functionality and user experience

• Respond to enquiries and support requests

• Send service updates and important notifications

• Meet legal and regulatory obligations

We only collect information that is reasonably necessary for our functions and activities.

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Sharing Information

We do not sell personal information.

We may share information with:

• Technology and hosting providers

• Analytics providers

• Professional advisers

• Regulatory authorities where required by law

Any third-party providers engaged by us are required to protect personal information appropriately.

 

Children's Privacy

Protecting children's privacy is important to us.

We encourage all children using the Services to do so with the involvement of an important grown-up, parent, guardian or authorised caregiver.

Where required, consent must be provided by the responsible adult before personal information relating to a child is collected or used.

 

Data Security

We take reasonable steps to protect personal information from:

• Unauthorised access

• Misuse

• Loss

• Interference

• Disclosure

• Modification

While we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

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Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

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Marketing Communications

We may send updates, newsletters or information about Cynergy services where you have agreed to receive them.

You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

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Data Retention

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations and resolve disputes.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

 

Third Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage users to review their privacy policies.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published within the app and/or on our website. Continued use of the Services after changes are published constitutes acceptance of the updated Privacy Policy.

 

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

Cynergy

Email: hello@cynergyapp.com.au

Website: https://www.cynergyapp.com.au

 

Complaints

If you believe we have breached your privacy rights, please contact us first so we can investigate and respond.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992